Responsible Gambling at ThePokies
At ThePokies, we believe that gambling should remain an enjoyable form of entertainment. We are committed to promoting responsible gambling practices and providing our players with the tools and resources they need to stay in control of their gaming experience.
Our Commitment
We take the wellbeing of our players seriously. Gambling should never be seen as a way to make money or solve financial problems. We encourage all players to gamble responsibly and to be aware of the potential risks associated with gambling activities.
Signs That Gambling May Be a Problem
It is important to recognise when gambling stops being fun. Consider the following warning signs:
- Spending more money or time on gambling than you can afford
- Chasing losses or borrowing money to gamble
- Feeling anxious, stressed or irritable when not gambling
- Neglecting work, studies or family responsibilities due to gambling
- Lying to others about how much time or money you spend gambling
- Gambling to escape personal problems or negative emotions
- Finding it difficult to stop or reduce your gambling activity
Tools to Help You Stay in Control
ThePokies offers several features designed to help you manage your gambling activity effectively.
Deposit Limits
You can set daily, weekly or monthly deposit limits on your account. These limits help you manage your spending and ensure you never deposit more than you are comfortable with.
Session Time Reminders
Set reminders that notify you of how long you have been playing. This helps you keep track of time spent on the platform.
Self-Exclusion
If you feel you need a break from gambling, you can request a self-exclusion period. During this time, your account will be suspended and you will not be able to access any gambling services.
Account Closure
You may request permanent closure of your account at any time by contacting our support team.
Tips for Responsible Gambling
- Set a budget before you start playing and stick to it
- Set a time limit for your gambling sessions
- Never gamble with money you cannot afford to lose
- Take regular breaks during gaming sessions
- Do not gamble when you are upset, tired or under the influence of alcohol
- Remember that gambling outcomes are based on chance
- Balance gambling with other leisure activities
Support Resources
If you or someone you know is experiencing difficulties with gambling, professional help is available. The following organisations provide free and confidential support:
| Gambling Help Online | Available 24/7 for Australian residents |
| Gamblers Anonymous | Peer support groups and recovery programmes |
| Lifeline | Crisis support and suicide prevention |
Underage Gambling Prevention
ThePokies strictly prohibits anyone under the age of 18 from creating an account or participating in any gambling activities. We carry out age verification checks to ensure compliance. We also recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites.
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If you have any questions about responsible gambling or need assistance with any of the tools mentioned above, please do not hesitate to reach out to our customer support team. We are here to help you enjoy a safe and responsible gaming experience at ThePokies.